Refund Policy

Effective Date: October 25, 2026
Last Updated: October 25, 2026

At SimpleInvoicePDF, we want customers to feel confident when purchasing our subscription services.

This Refund Policy explains when refunds may be requested, how requests are handled, and how subscription cancellations work.

1. Payment Processing

SimpleInvoicePDF subscriptions are sold and processed through Paddle, our authorized Merchant of Record.

Paddle handles payment processing, applicable transaction taxes, and payment-related refunds.

Refund requests may be submitted through SimpleInvoicePDF support or Paddle's customer support channels.

Refund decisions and processing are subject to this policy, Paddle's applicable buyer terms, and mandatory consumer protection laws.

2. Initial Subscription Refunds

We offer a voluntary 14-day refund period for first-time purchases of paid SimpleInvoicePDF subscriptions.

You may request a refund within 14 calendar days of your initial subscription purchase.

To request a refund, contact:

Email: [Support email address]

Please include:

• The email address associated with your account.
• Your purchase date.
• Your transaction or subscription reference, if available.

We may request additional information reasonably necessary to locate and verify the transaction.

Eligible requests will be submitted for processing through Paddle.

This voluntary refund guarantee does not limit any additional rights provided by applicable law.

3. Subscription Renewals

Subscriptions automatically renew unless canceled before the applicable renewal date.

Renewal payments are generally non-refundable under our voluntary refund policy once the new billing period begins.

However, we may approve refunds in exceptional circumstances, including:

• Duplicate charges.
• Billing errors.
• Unauthorized transactions.
• Significant service failures.
• Other circumstances where a refund is required by applicable law.

We encourage customers to cancel before their next billing date if they do not wish to continue.

4. Monthly and Annual Subscriptions

The initial 14-day voluntary refund period applies to eligible first-time purchases of both monthly and annual subscriptions.

For annual subscriptions, cancellation normally prevents renewal at the end of the annual billing period.

We do not ordinarily provide prorated refunds for unused portions of a subscription after the voluntary refund period.

Any mandatory legal refund or withdrawal rights remain unaffected.

5. How to Cancel Your Subscription

You may cancel your subscription through the subscription management options provided in your SimpleInvoicePDF account or through Paddle's available subscription management process.

After cancellation:

1. Future automatic renewals will be disabled.
2. Paid features will generally remain available until the end of the current paid billing period.
3. Your account may return to the Free Plan after the paid period expires.

Cancellation does not automatically constitute a refund request.

If you want a refund, please submit a separate request.

6. Refund Processing

Approved refunds are processed through Paddle.

Refunds are generally returned to the original payment method.

The time required for the refunded amount to appear depends on the payment method, payment provider, and financial institution.

We cannot guarantee an exact refund completion date.

7. Free Plan

The SimpleInvoicePDF Free Plan does not require a subscription payment.

Because no subscription fee is charged for the Free Plan, no refund is applicable.

8. Service Problems

If you experience a technical issue preventing you from using a paid feature, please contact our support team.

We will make reasonable efforts to investigate and resolve the issue.

Where appropriate, we may offer a refund or another remedy.

Nothing in this section limits remedies available under applicable consumer protection laws.

9. Consumer Rights

Customers may have additional rights under the laws of their country of residence.

In particular, consumers in the European Economic Area and United Kingdom may have statutory withdrawal or cancellation rights for certain online purchases.

The existence, duration, and exceptions to these rights depend on the circumstances of the purchase and applicable law.

Where immediate access to digital services affects statutory withdrawal rights, any required disclosures, requests, or acknowledgments must be obtained through a legally compliant process.

Nothing in this Refund Policy excludes or restricts mandatory consumer rights.

10. Abuse and Fraud Prevention

We may investigate refund requests associated with suspected fraud, repeated abuse, or unauthorized transactions.

We reserve the right to restrict future purchases or accounts involved in proven abuse, subject to applicable law.

We will not deny refunds where customers have mandatory legal rights to receive them.

11. Changes to This Policy

We may update this Refund Policy from time to time.

Changes will be published on this page.

Changes to our voluntary refund terms will not retroactively remove rights already acquired under an existing purchase.

12. Contact Information

For refund requests or billing questions:

SimpleInvoicePDF
Email: [Support email address]
Website: simpleinvoicepdf.com

Payments and refunds are processed through Paddle, our Merchant of Record.